Canton of Vaud – UX/Design
HOW CAN YOU ADAPT A SEARCH APPLICATION TO SUIT ALL USES? ERGONOMIC STANDARDISATION OF SITI: A CHALLENGE TO MEET THE EXPECTATIONS OF THOUSANDS OF USERS
The Canton of Vaud asked SQLI Switzerland's WAX Interactive agency to support it with the graphic and ergonomic overhaul of the SiTi platform. Objective: to have a responsive tool with a user-friendly design for its thousands of users.
"THE ERGONOMICS AND DESIGN OF SITI HAD NOT BEEN A PRIORITY"
In 2014, having decided to modernise the ‘front-end’ part of its repositories, the Canton of Vaud asked SQLI Switzerland’s WAX Interactive agency to support it with setting up the SiTi (third-party identification system) platform, the portal for accessing data on persons and companies in the Canton of Vaud. Objective: to provide a static model improving the design and ergonomics of SiTi, with the goal of having a user-friendly and responsive tool to be adopted by thousands of users from the Canton of Vaud Administration.
One of the main roles of the IT Department’s Repositories is to make two repositories available to the Canton of Vaud Administration’s departments – the cantonal register of persons and the cantonal register of companies – which are searchable by Legal or Tax professions or indeed Public Record departments. SiTi is the Canton of Vaud Administration’s portal for accessing the data in these repositories.
“SiTi was a “homemade creation” where the emphasis was on the functional rather than the look & feel. We needed to adapt the interface with a view to opening it up to multiple State departments and to offer a platform which is better adapted to the needs of its users,” says Gabrielle Servoz, Operations Manager of Repositories in the IT Department.
"WAX INTERACTIVE'S DUAL DESIGN/ERGONOMICS EXPERTISE WON US OVER"
“Our market research led us to collaborate with SQLI Switzerland and its digital agency WAX Interactive.
The first part of the project was to improve the ergonomics of the interface which make it possible to do a simple search, an advanced search and display the search results of persons and companies,” says Gabrielle Servoz.
“One of the major issues was above all refining the user journey, by meeting collective needs as much as specific needs.
For example, many use the ‘Tab’ key on their keyboard to go from one field to another. It was therefore important that this function was perfectly integrated into the use of SiTi.
The WAX Interactive teams also worked on the Information Architecture, so that at a glance users can scan the displayed data linked to their search on SiTi, and take the key information from it,” says our interlocutor.
"WAX INTERACTIVE UNDERSTOOD HOW TO GUIDE US IN DEFINING THE DETAILS OF SEARCH RESULTS"
“SECURITY, SOCIAL OR TAX-RELATED AREAS DO NOT HAVE THE SAME INFORMATION REQUIREMENTS ABOUT PERSONS OR COMPANIES.
Phase 2 of the project therefore involved precisely defining how to present the data so that the different Canton of Vaud Administration departments could quickly view important information,” remembers Gabrielle Servoz.
The WAX Interactive teams organised a Focus Group session bringing together the Vaud State’s IT department and representatives from each Administration profession, in order to get their opinion on each of their proposals and more generally on the use of the application.
"SITI WILL SATISFY ITS NOMADIC USERS"
“We also wanted to ensure that the application was responsive, so that it could be used by everyone, particularly in the area of security where users are particularly mobile.”
“WAX INTERACTIVE TOOK THE IT DEPARTMENT’S TECHNICAL CONSTRAINTS INTO ACCOUNT: SITI WAS DEVELOPED ON BOOTSTRAP. IT WAS EFFECTIVELY THE MOST STABLE AND MOST APPROPRIATE TECHNOLOGY FOR OUR RESPONSIVE DESIGN PLATFORM PROJECT.
The development of the interface’s static model was then entrusted to WAX because they have the front-end skills internally,” notes Gabrielle Servoz.
“Only three months were needed between the initial brief and delivery of the static model. Thousands of people will regularly use SiTi, which has become a real support in their day-to-day work. Potentially, all of the Vaud State staff could use SiTi,” she says.